Your Booking Agreement with Cathar Country Tours Ltd (herafter
"We" or "Us").
Please read these booking conditions carefully.
General Terms and Conditions
These terms and conditions are applicable to all bookings made
with us including reservations made via other members of the travel
These terms and conditions apply equally to all residents of
any country around the world.
1. Prices and price changes
1.1 We can guarantee the price of your booking in any major currency.
1.2 Students of 18 years plus enjoy a discount of 7.5%. The same
terms and conditions apply. Student identification is required.
1.3 Group discounts are available for scheduled and personalized
1.4 It is recommended that participants should be 14 years plus
to participate in tours of two or more days.
1.5 Scheduled tours prices include accommodation, all meals with
wine or soft drink, all transport and entry fees. Scheduled tours
do not include snacks, bar bills or airport transfers or arrival
in the Languedoc.
1.6 Private tours can be from half a day to 10 days in budget
or luxury hotels and are priced accordingly. The same terms and
conditions apply except where negotiated and included in the written
reservation and confirmation procedures.
2. Changes made to your Tour by us
2.1 Tours are continually improved and changes may be made to
the scheduled tours as advertised. We reserve the right to alter
at any time any place visited, itinerary or hotel owing to unforeseen
3. Personal travel insurance.
3.1 No compensation of any kind or responsibility can be taken
if, due to circumstances beyond our control or the control of
relevant service providers, we have to notify a change to your
arrangements or we or the relevant service providers cannot supply
your arrangements in full or in part as agreed, or you suffer
any loss or damage of any description. A circumstance beyond our
(or the relevant service providers) control is one that
cannot be foreseen or avoided, even after taking all due care
and includes but is not limited to war, terrorist activity, civil
unrest, industrial disputes and bad weather situations or forecasts.
Every endeavour will be made to advise participants in advance
of any alterations that are deemed necessary in the tour itinerary
provided. In the event of any passenger not being carried for
any cause whatsoever, no liability will be accepted by the operators.
Should the passenger fail to arrive or arrive late to a starting
point or during the tour, then no liability can be accepted.
3.2 It is a condition of our contract with you that you and all
members of your party have suitable and sufficient travel insurance
to cover your journey as neither we nor our suppliers can be held
responsible for any liability, expenses or losses you incur as
a result of being inadequately insured. We strongly recommend
that a comprehensive travel insurance policy is purchased at the
time of booking.
3.3 You are responsible for your personal safety and for the
safety of the accompanying people dependent on you. Please take
time to understand and then conform to the health and safety rules
stipulated by appropriate authorities. You agree to defend and
indemnify us and our suppliers and any of their officers, directors,
employees and agents from and against any claims, causes of action,
demands, recoveries, losses, damages, fines, penalties or other
costs or expenses of any kind or nature including but not limited
to reasonable legal and accounting fees, brought by:
- you or on your behalf in excess of the liability described
- by third parties as a result of your breach of this agreement
or the documents referenced herein or your violation of any
law or the rights of a third party.
4. If you have a complaint
4.1 If you have cause for complaint whilst on your Tour please
bring it to our immediate attention. The health and safety standards
that apply to the services you have booked should meet the local
standards. If you have a concern with any safety standards you
come across, you must take this up with the relevant service provider
in the locality concerned at the time of your trip.
5.1 Payments may be made by bank transfer.
5.2 Bank transfer details are provided upon request.
5.3 Prices are per person, unless otherwise specified.
5.4 Prices include VAT and local taxes.
5.5 A non-refundable 30% of the tour price is paid at the time
of booking. The balance is settled no later than two months before
the start date of your tour.
5.6 Price quotations are valid for 3 months and then subject
to change without notice until a booking has been confirmed but
not once a booking has been confirmed.
6. Refund and compensation policy
6.1 In the event that a venue is not visited due to unforeseen
circumstances, an amount equal to the value of the admission will
be refunded in full.
6.2 When the full tour price has been paid in advance 50% of
the payment is refundable when the client cancels two months or
more from the beginning of the tour date.
6.3 Tours cancelled within two months from the start of the reservation
date are non-refundable. Participants are advised to procure personal
travel insurance in case of unexpected changes to their travel
7. Personal conduct
7.1 We reserve the right to require any person from any tour,
if we deem their actions or conduct offensive, or a nuisance to
others, to leave the tour. In such circumstances we shall have
no further liability
8.1 Any items left in vehicles are left at the owner's risk.
We will not take responsibility for loss or damage to those items.
9. Special Requests
9.1 Please inform us at time of booking of any special requests
for any service or facility that is not included as part of your
booking. We will enquire with the relevant service provider and
where possible will try to accommodate your request, but please
note such requests cannot be guaranteed.
9.2 We may take and use photographs taken on tour for promotional
use, unless you advise that you do not wish your image to be used
in this way.
10. Our liability to you
10.1 Unless caused by our own negligence we have no liability
of any kind whatsoever to you or your party or dependants for
any death, personal injury, loss, consequential loss or damage
of any kind you or your party or your dependants may suffer. We
and our agents and suppliers also accept no responsibility or
liability whatsoever for any government restraints, acts of war
and terrorism, weather conditions, or for any misadventure or
casualty or any other force majeure or causes beyond their control.
Subject to the terms and conditions Our liability shall be limited
to up to the price paid for the booked arrangements. We do not
own hotels or restaurants and have no liability for loss or damage
caused by the proprietors or operators thereof.
11. Passports and Visas
11.1 It is the responsibility of all participants, regardless
of their nationality, to check with the appropriate authorities
about any visa and immigration requirements. We will not accept
any responsibility if you or any passenger travels without the
correct passport, visa, health insurance or any other required
12.1 Smoking is only permitted out doors in French hotels and
restaurants. Bags for disposal of cigarette butts can be provided
13. Food and drink
13.1. For safety reasons no hot food or drinks are to be carried
onto our vehicles.
14. Hotel Reservations
14.1 The name and contact information of the accommodation provider
will be available on your tour schedule.
14.2 You acknowledge that the availability of the facilities
and features listed for each hotel are under the direct control
of the hotel and as such we cannot be held responsible if those
facilities or features are not made available to you during the
period of your stay. If a facility or feature is of particular
importance to you, then you should check with us or the hotel
that this facility or feature will be available during your dates
of stay before you make your reservation. Please note that, in
particular, swimming pools and air conditioning are only available
seasonally and it is your responsibility to check whether these
facilities will be available during your stay. You acknowledge
that the inclusion in the hotel's facilities of car parking, means
that a provision is made by the hotel for car parking.
15.1 These Conditions and the contract between us are subject
to English law and the exclusive jurisdiction of the English courts.