Cathar Country Tours
Terms and Conditions
Your Booking Agreement with Cathar Country Tours Ltd (herafter "We" or "Us").
Please read these booking conditions carefully.
General Terms and Conditions
These terms and conditions are applicable to all bookings made with us including reservations made via other members of the travel community.
These terms and conditions apply equally to all residents of any country around the world.
1. Prices and price changes
1.1 We can guarantee the price of your booking in any major currency.
1.2 Students of 18 years plus enjoy a discount of 7.5%. The same terms and conditions apply. Student identification is required.
1.3 Group discounts are available for scheduled and personalized tours.
1.4 It is recommended that participants should be 14 years plus to participate in tours of two or more days.
1.5 Scheduled tours prices include accommodation, all meals with wine or soft drink, all transport and entry fees. Scheduled tours do not include snacks, bar bills or airport transfers or arrival in the Languedoc.
1.6 Private tours can be from half a day to 10 days in budget or luxury hotels and are priced accordingly. The same terms and conditions apply except where negotiated and included in the written reservation and confirmation procedures.
2. Changes made to your Tour by us
2.1 Tours are continually improved and changes may be made to the scheduled tours as advertised. We reserve the right to alter at any time any place visited, itinerary or hotel owing to unforeseen circumstances.
3. Personal travel insurance.
3.1 No compensation of any kind or responsibility can be taken if, due to circumstances beyond our control or the control of relevant service providers, we have to notify a change to your arrangements or we or the relevant service providers cannot supply your arrangements in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our (or the relevant service providers) control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts. Every endeavour will be made to advise participants in advance of any alterations that are deemed necessary in the tour itinerary provided. In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators. Should the passenger fail to arrive or arrive late to a starting point or during the tour, then no liability can be accepted.
3.2 It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither we nor our suppliers can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that a comprehensive travel insurance policy is purchased at the time of booking.
3.3 You are responsible for your personal safety and for the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by appropriate authorities. You agree to defend and indemnify us and our suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
4. If you have a complaint
4.1 If you have cause for complaint whilst on your Tour please bring it to our immediate attention. The health and safety standards that apply to the services you have booked should meet the local standards. If you have a concern with any safety standards you come across, you must take this up with the relevant service provider in the locality concerned at the time of your trip.
5.1 Payments may be made by bank transfer.
5.2 Bank transfer details are provided upon request.
5.3 Prices are per person, unless otherwise specified.
5.4 Prices include VAT and local taxes.
5.5 A non-refundable 30% of the tour price is paid at the time of booking. The balance is settled no later than two months before the start date of your tour.
5.6 Price quotations are valid for 3 months and then subject to change without notice until a booking has been confirmed but not once a booking has been confirmed.
6. Refund and compensation policy
6.1 In the event that a venue is not visited due to unforeseen
circumstances, an amount equal to the value of the admission will
be refunded in full.
6.2 When the full tour price has been paid in advance 50% of the payment is refundable when the client cancels two months or more from the beginning of the tour date.
6.3 Tours cancelled within two months from the start of the reservation date are non-refundable. Participants are advised to procure personal travel insurance in case of unexpected changes to their travel arrangements.
7. Personal conduct
7.1 We reserve the right to require any person from any tour, if we deem their actions or conduct offensive, or a nuisance to others, to leave the tour. In such circumstances we shall have no further liability
8.1 Any items left in vehicles are left at the owner's risk. We will not take responsibility for loss or damage to those items.
9. Special Requests
9.1 Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.
9.2 We may take and use photographs taken on tour for promotional use, unless you advise that you do not wish your image to be used in this way.